Current Date:February 25, 2024

Revolutionizing Your Commute: DMRC’s WhatsApp-Based Metro Ticketing System

In the hustle and bustle of the bustling metropolis of Delhi, the Delhi Metro Rail Corporation (DMRC) has unveiled a groundbreaking solution that’s set to change the way you traverse the city’s extensive metro network. Say goodbye to long queues, exasperating ticket machines, and last-minute rushes to grab a ticket before your train departs. DMRC, in collaboration with Meta and their authorized partner Pelocal Fintech Pvt. Ltd, has extended its innovative WhatsApp-based ticketing system, covering all metro lines in the Delhi National Capital Region (NCR), including the Gurugram Rapid Metro.

This cutting-edge endeavor is more than just a convenience; it’s a game-changer for the millions of daily commuters who rely on the Delhi Metro for their daily travels. With the WhatsApp-based metro ticketing system, passengers can seamlessly purchase tickets from the comfort of their homes or workplaces. The era of hassle-free and efficient commuting has dawned upon us.

A Network Encompassing 12 Lines and 288 Stations

Imagine the convenience of accessing the Delhi Metro’s vast network at your fingertips. The WhatsApp chatbot is at your service in both English and Hindi, making it accessible to a diverse range of commuters. This digital marvel now extends its reach to encompass all 12 metro lines and an impressive 288 metro stations in the Delhi National Capital Region (NCR), leaving no commuter untouched, even those who rely on the Gurugram Rapid Metro.

This innovation serves as a testament to DMRC’s commitment to providing passengers with a top-notch traveling experience, reducing the hassles that often come with using public transportation. No more waiting in long lines under the scorching sun or battling through peak-hour crowds; now, you can secure your journey with a few taps on your smartphone.


Booking Your Metro Ticket through WhatsApp: A Step-by-Step Guide

The process is astonishingly simple:

  1. Initiate Contact: Begin your journey by sending a message with the word “Hi” to +91 9650855800, or if you find yourself at a metro station, you can conveniently scan the provided QR code.
  2. Language Selection: Choose your preferred language to navigate the system seamlessly.
  3. Buy Your Ticket: Tap on the “Buy Ticket” button to initiate the ticket booking process.
  4. Source and Destination: Enter your source and destination stations, configuring your journey with ease.
  5. Ticket Quantity: Specify the number of tickets you require.
  6. Review and Pay: Carefully review the journey details before proceeding to make your payment.
  7. Payment Link: Once you’ve decided to proceed, a payment link will be sent to you.
  8. QR-Based Ticket: After successfully making your payment, you’ll receive a QR-based ticket directly through WhatsApp.

Ticketing Guidelines to Keep in Mind

As with any innovative system, there are some key points to keep in mind when booking your metro tickets through WhatsApp:

  • Maximum Tickets: You can generate a maximum of six QR tickets in a single transaction. This is perfect for group travel or planning your future commutes in advance.
  • Booking Hours: Ticket booking is available between 6 am and 9 pm for all metro lines, with the Airport Line (Orange Line) extending its service from 4 am to 11 pm. So, plan your journeys accordingly!
  • Cancellation Policy: Unfortunately, ticket cancellations are not permitted when using WhatsApp Ticketing, so make your selections wisely.
  • Convenience Fees: Credit/debit card transactions will incur a minor convenience fee, while UPI-based transactions will not have any additional fees.
  • Day-Long Validity: Your QR-based metro ticket remains valid for the entire day of purchase, providing flexibility and convenience.
  • 65-Minute Window: After entering the metro station, passengers have a 65-minute window to exit, ensuring you have enough time to reach your destination comfortably.

To use your QR-based ticket, simply scan the provided QR code at the entry gate of the metro station. The Delhi Metro has seamlessly integrated this digital solution into your daily commute, providing a hassle-free, efficient, and comfortable way to navigate the vibrant heart of the National Capital Region.

The Delhi Metro Rail Corporation’s WhatsApp-based metro ticketing system is poised to become a landmark in urban commuting – a pioneer in modernizing and simplifying the journey of millions, ensuring that your daily transit is as effortless as it is efficient. Welcome to a new era in Delhi’s public transportation, where your smartphone becomes your ticket to an unrivaled metro travel experience!

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